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Privacy Policy
Effective Date: April 23, 2026
Company: Toto Sun Pet Bakery Ltd.
Website: www.totosunpet.com
Email: perseverance@totosunpet.com
Address: 51 Fifeshire Rd, North York, ON M2L 2G7, Canada
Phone: +1 4164488849
1. Introduction
Welcome to Toto Sun Pet Bakery Ltd., operating the website www.totosunpet.com (“Site”). At Toto Sun Pet Store (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our services, which include selling innovative pet tools like hair brushes, grooming gloves, pet water bottles, feeders, and other pet gadgets designed for “Happy Paws, Easier Days.”
By accessing our Site and using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not use our Site. This policy is effective as of April 23, 2026.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: When you make a purchase, create an account, sign up for our newsletter, or contact us, we may collect information such as your name, email address, shipping/billing address, phone number, and payment details. For example, if you purchase a “Stainless Steel Insulated Pet Water Bottle” or a “Fine Tooth Pet Flea Comb,” we need this information to process your order.
- Automatically Collected Information: When you visit our Site, we automatically collect certain data via cookies and similar technologies. This may include your IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how customers interact with our Site and products like the “Natural Boar Bristle Pet Brush” or “Professional Pet Massage Glove.”
- User-Provided Content: Any information you voluntarily provide when contacting our customer service via perseverance@totosunpet.com or phone +1 4164488849, leaving product reviews, participating in surveys, or engaging with us on social media.
- Order Information: Details of the products you purchase from us, such as the “Rotating Pin Pet Comb for Long Haired Cats and Dogs” or “Walking Pet Water Bottle with Integrated Waste Bag Dispenser,” transaction amounts, and purchase history.
- Pet Information (Optional): You may choose to provide information about your pet(s) (e.g., breed, size) to receive personalized product recommendations for items like the “Soft Bristle Pet Brush for Sensitive Skin Cats” or “Heavy Duty Dematting Tool for Large Dogs.”
3. How We Use Your Information
We use the collected information for legitimate business purposes, including:
- To Fulfill Your Orders: To process your payments, ship your purchases (e.g., a “Mini Portable Pet Water Dispenser”), send order confirmations and tracking information, and manage returns or exchanges as per our Refund and Returns Policy.
- To Communicate with You: To respond to your inquiries via email or phone, send administrative information (e.g., updates to our Terms of Service or this Privacy Policy), and provide customer support.
- To Improve Our Site and Services: To analyze trends, administer the Site, track user movements, and gather demographic information to enhance user experience and develop new products, ensuring our “Smart Pet Gadgets” meet your needs.
- For Marketing and Promotions: With your consent, we may send you emails about new products like “New Arrivals”, special offers, and company news. You can opt-out of marketing communications at any time.
- For Security and Fraud Prevention: To protect our Site, business, and customers from fraudulent transactions, unauthorized access, and other malicious activities.
- To Comply with Legal Obligations: To meet legal, regulatory, tax, or law enforcement requirements.
4. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:
- Your consent (e.g., for marketing emails).
- The necessity to perform a contract with you (e.g., to deliver your ordered “Electric Pet Vacuum Grooming Brush”).
- Compliance with legal obligations.
- Our legitimate interests (e.g., website security, improving our services, fraud prevention), which do not override your fundamental rights.
5. How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your data in the following limited circumstances:
- Service Providers: We engage trusted third-party vendors to perform functions like payment processing, order fulfillment, shipping (e.g., Canada Post, couriers), email delivery, data analysis, and marketing assistance. These providers only access data needed for their tasks and are contractually obligated to protect it.
- Legal Compliance and Safety: We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Toto Sun Pet Bakery Ltd., our customers (like those seeking “Durable, safe, and designed” tools), or others.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition, customer information may be transferred as a business asset.
- With Your Consent: We may share information for other purposes with your explicit permission.
6. International Data Transfers
Our company is based in Canada, and our service providers may operate in other countries. If we transfer your data outside your country of residence, we will implement appropriate safeguards, such as Standard Contractual Clauses, to ensure it receives an adequate level of protection as required by applicable laws.
7. Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses secure encryption (SSL) for transaction data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: The right to request copies of your personal data.
- Rectification: The right to correct inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): The right to request deletion of your personal data under certain conditions.
- Restriction of Processing: The right to request we restrict the processing of your data.
- Data Portability: The right to request transfer of your data to another organization or to you.
- Objection: The right to object to our processing of your data.
- Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
To exercise these rights, please contact us at perseverance@totosunpet.com. We may need to verify your identity before responding. You also have the right to lodge a complaint with a supervisory authority.
9. Cookies and Tracking Technologies
Our Site uses cookies (small data files stored on your device) to enhance functionality, analyze site usage, and support our marketing efforts. Cookies help us remember items in your cart, understand your preferences for products like “Textured Fabric Lint Brush Gloves,” and provide a personalized experience.
- Types of Cookies Used:
- Essential/Strictly Necessary: Required for the Site to function (e.g., shopping cart, login).
- Performance/Analytics: Help us understand how visitors interact with the Site (e.g., Google Analytics).
- Functionality: Remember your preferences (e.g., language, region).
- Advertising/Targeting: Used to deliver relevant advertisements to you on other sites.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our Site.
10. “Do Not Track” Signals
Our Site does not currently respond to “Do Not Track” (DNT) browser signals. You can manage tracking preferences through your browser settings or the consent banner on our Site.
11. Links to Third-Party Websites
Our Site may contain links to third-party websites (e.g., social media platforms, payment gateways). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our Site and products, such as “pet-approved tools” and “playful gadgets,” are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will delete it promptly.
13. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). Order information is typically retained for 7 years to comply with legal obligations.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will be posted on this page with a revised Effective Date. We will notify you of material changes via email or a notice on our Site. Your continued use of the Site after any change signifies your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Toto Sun Pet Bakery Ltd.
51 Fifeshire Rd, North York, ON M2L 2G7, Canada
Email: perseverance@totosunpet.com
Phone: +1 4164488849
For more information about our company, our mission to provide “Paw-some Gear” and “Innovative Pet Tools,” or our other policies, please visit our Terms of Service and Shipping Policy pages.
This Privacy Policy was last updated and is effective as of April 23, 2026. It applies to information collected through our website www.totosunpet.com and in connection with the sale of our pet care products.